Use Profile > Account and security > Delete account. The server revokes active access and starts the deletion workflow; uninstalling the app is not a deletion request.
01Immediate effects
Catalog visibility, new offers, messaging access, push devices, public profile projections, and active service access are disabled as the deletion workflow runs.
02Deletion and limited retention
Profile, media, chats, verification references, settings, and service collections are deleted by the server workflow.
- Restricted anti-abuse hashes or deletion audit fields may remain for up to 90 days before final purge.
- Report evidence or records subject to fraud, chargeback, safety, litigation, or legal hold may remain only as long as required.
- A later registration is evaluated as a new account under the campaign conditions then in effect; deleting and re-registering does not guarantee restoration or renewal of a previous promotional entitlement.
03Subscriptions
Unused purchased translation tokens are shown before deletion with a second confirmation. Continuing closes access to that account-bound balance; re-registering does not restore it. Store refund and mandatory consumer rights remain. Store subscriptions must be cancelled separately. Restricted payment/refund records may remain where required for reconciliation, disputes or legal duties.
04Help
If in-app deletion cannot be completed, use https://ai72app.com/legal/account-deletion or support@ai72app.com.
05How to request account deletion
If you can sign in, start the flow from Profile > App settings > Account or Profile / Menu > App settings > Account > Delete account. The app may ask for final confirmation; if the request is accepted, deletion starts and you may be signed out. If you cannot access the app, email support@ai72app.com with your registered phone number, country code, and clear deletion request. Deletion will not start until account ownership is verified.
06Media and Shared Media
Photos, videos, voice messages, audio outputs, thumbnails, previews, signed URLs, access metadata, and Shared Media references may be affected by deletion. Media access may be removed, hidden, disabled, quarantined, deleted, anonymized, or retained under a safety or legal exception. Shared Media does not grant download or redistribution rights. 72 may use in-app access controls but cannot fully prevent screenshots, screen recording, another-device recording, or copies moved outside the app.
07Reports, blocks, and moderation records
Reports by you, reports against you, blocks/unblocks, moderation decisions, media quarantine/disabled/removed records, appeal/support history, child safety, exploitation, threat, scam, and abuse records may be retained after account deletion to protect other users, prevent repeat abuse, respond to legal requests, preserve evidence, or resolve disputes.
08Notification and device records
Push tokens, device records, notification preview settings, delivery metadata, and notification action metadata may be deleted, disabled, anonymized, or retained for a limited period. After account deletion, 72 may stop notification delivery and remove push tokens. Some delivery, audit, security, and abuse-prevention logs may remain for limited retention.
09Payments and subscriptions
Account deletion and subscription cancellation are separate processes. Deleting your 72 account or uninstalling the app may not automatically cancel your App Store / Google Play subscription. You must manage and cancel the subscription separately through Apple ID / App Store subscription settings or Google Play subscriptions. Payment, tax, transaction, receipt, entitlement, refund, fraud, accounting, legal, and dispute records may be retained by Apple/Google or 72 under applicable law and platform rules. Account deletion or account restriction does not guarantee a refund.
10Backups, logs, and caches
Backup copies may remain for a limited period. Security, callable, crash, debug, analytics, audit, Firebase/GCP, and abuse-prevention logs may be retained for limited periods. Signed URLs and cache access may expire under product rules. Local device cache removal may require uninstalling the app or using device settings.
11User rights and support
Subject to applicable law and identity verification, you may have rights to access, correction, deletion, portability, objection, restriction, consent withdrawal, and complaint to a competent authority. KVKK, GDPR, UK GDPR, US state privacy laws, LGPD, and other local laws may require additional processes. Use in-app support or support@ai72app.com for requests.
12What account deletion does not guarantee
Account deletion cannot delete screenshots, screen recordings, or another-device recordings made by other users; recover information moved outside 72; instantly erase every backup, log, cache, or audit record; guarantee immediate deletion of report, abuse, moderation, legal, or dispute records; or guarantee that previously delivered content disappears instantly from every peer view.
13Account deletion, uninstall, and block are different
Uninstalling the app is not account deletion. Turning off push permissions is not account deletion. Uninstalling the app without canceling a subscription may not cancel the subscription. Blocking another user does not delete your account. Delete for me may only affect your own view. Delete for everyone, where available, is subject to product rules. Account deletion is a broader account and data process.
14Mistakes, appeals, and recovery
If you started deletion by mistake, contact support@ai72app.com as soon as possible. Recovery is not guaranteed. After deletion or anonymization is completed, some data may not be restorable. Deletion requests after a moderation ban, safety incident, fraud signal, or legal request may be subject to safety and legal retention exceptions.