Ukusekela

01Thintana

Thumela i-imeyili ku-support@ai72app.com namkha usebenzise isikrini se-Support.

02Ungakuthumeli nanini

Ungathumeli amaphasiwedi, amakhodi e-SMS, iinomboro eziphelele zamakhadi wokukhokha, imibhalo yokuzazisa karhulumende, namkha imithombo yeendaba yangaphakathi engadingekiko.

03Iziteshi zokuthintana

Ikheli lamasipala lokusekela elikhona manje lokusekela okujwayelekile, ukususwa kwe-akhawunti, izibawo zobumfihlo/idatha, izibawo zokudlulisa isinqunto sokulawulwa kwezomumo, izinkinga zobuchwepheshe, begodu nezibawo zomthetho/ze-IP lingu support@ai72app.com. I-in-app support/help flows ingasetjenziswa lapho ikhona. Ngephula imithetho yokuphepha, amathuluzi wangaphakathi wokubika nokuvala anganikeza umongo ongcono we-chat, iphrofayili, i-media, namkha iseshini. Nawungekho omunye umzila ohlukile wamapholisa, wobumfihlo, namkha wezomthetho owamemezelwe, leyo mibuzo ingadluliselwa ngokusekela.

04Iseleko lesimo esiphuthumako

72 isekelo akusiyo isevisi yokuphendula ebujameni oburhabekileko. Nangabe uqalene nobungozi bomzimba, ukusongelwa, ukuhlukunyezwa ngokomseme, ukulandelela, ukuzilimaza, ubungozi bokuphepha kwabantwana, ukusetjenziswa kumbi ngokomseme, ukukhwabanisa okurhabekileko/ubungozi bezemali, nofana ukulandelwa kwamambala, thintana neenkonzo eziphuthumako zendawo, abasebenzi bomthetho, nofana umuntu othembekileko. Imibiko, amabhlogo, kanye neembawo zokusekelwa ziqakathekile, kodwana kungenzeka zinganele ebujameni oburhabekileko.

05Okufanele kufakwe esicelweni sokwesekwa

Isicelo esiwusizo singafaka inombolo yocingo ye-akhawunti yakho noma isihlonzi somsebenzisi lapho kutholakala khona, inguqulo ye-app, imodeli yedivayisi, uhlelo olusebenzayo, usuku/isikhathi esilinganisiwe, isigaba, isihloko, incazelo ecacile, umongo ophathelene nephrofayili/chetshi/umbiko/imedia, kanye nokuthi inkinga ihlobene nokuphepha noma iyaphuthuma yini. Izithombe zesikrini kufanele zithunyelwe kuphela uma kuphephile, kusemthethweni, futhi kudingekile. Ungathumeli amaphasiwedi, izinombolo zamakhadi asebhange, ama-private key, amadokhumenti obunikazi angadingekile, noma amadokhumenti ayimfihlo angahlangene.

06Imibiko yokuphepha uma iqhathaniswa nokwesekwa okujwayelekile

Ukuze kube nokwephulwa kokuphepha phakathi kwabasebenzisi, amathuluzi okubika nokuvimba ngaphakathi ku-app anganikeza umongo ongcono. Izindaba ezibucayi zokuphepha zingaphathwa ngokubika/ukuvala kanye nokwesekwa. Esimeni esiphuthumayo, thintana kuqala nabaphathi bendawo noma izinsizakalo eziphuthumayo.

07Ukuphepha kwabantwana

72 ayikuvumeli nakancane i-CSAM, ukugingela, ukuxhashazwa ngokocansi, ukuphoqwa, ukuhweba ngabantu, abasebenzisi abangaphansi kweminyaka efanele, noma okuqukethwe okwenza izingane zibe ngokocansi. Izinkinga ezisolwayo zokuphepha kwabantwana kufanele zibikwe nge-report/block kanye nokwesekwa. Ezimeni eziphuthumayo noma ezibucayi, thintana nabaphathi bendawo. 72 inganciphisa okuqukethwe, imise ama-akhawunti, igcine amarekhodi, isebenzise ukubuyekezwa komuntu/komlawuli, futhi iphendule ezinqubweni zomthetho ezisemthethweni lapho kufanelekile.

08Ubumfihlo, amalungelo edatha, kanye nokwesekwa kokucishwa kwe-akhawunti

Ngokuhambisana nomthetho osebenzayo, abasebenzisi bangacela ukufinyelela, ukulungisa, ukucisha, ukulinganisa, ukuphikisa, ukuthwala idatha, ukuhoxiswa kwemvumo, noma usizo lobumfihlo ngokusebenzisa ukwesekwa noma izindlela ezingaphakathi ku-app. 72 kungadingeka kuqinisekise ubunikazi be-akhawunti. Ukukhipha i-app, ukuvala izaziso, ukuvimba othile, noma ukucisha i-chetshi yakho akusikho ukucishwa kwe-akhawunti. Sebenzisa ukugeleza kokucishwa kwe-akhawunti ngaphakathi ku-app noma support@ai72app.com kwezicelo zokucishwa. Amanye amarekhodi angagcinwa ngenxa yokuphepha, umthetho, ukuphatha, ukuvimbela ukuhlukunyezwa, ukuhlolwa, izingxabano, noma ukuhambisana nemithetho.

09Izikhalo zokuphatha

Uma ukholelwa ukuthi isinqumo sokuphatha, sokuqukethwe, semedia, sesici, noma se-akhawunti besingalungile, ungacela ukubuyekezwa ngokusebenzisa ukwesekwa noma indlela yokukhalaza etholakalayo ngaphakathi ku-app. Isikhalo asiqinisekisi ukubuyiselwa kwe-akhawunti, isici, noma okuqukethwe. Izincazelo zingaba nemikhawulo ngenxa yokuphepha kombiki, ukuphepha kwabantwana, ubumfihlo, ukulwa nokuhlukunyezwa, ukuvimbela ukukhwabanisa, ukuphepha, noma izizathu zomthetho. Izikhalo ezihluphayo, ugaxekile wokwesekwa, izisongelo, noma imibiko yamanga enenhloso zingaholela ekuthathweni kwezinyathelo.

10Amaphoyisa nezicelo zomthetho

72 angaphendula iimbawo ezivumelekileko zomthetho ngokuya ngomthetho osebenzako. Lapho kutlhogeka khona nofana kuvunyelwe, i-72 ingagcina nofana iveze amarekhodi ukuvikela abasebenzisi, ukulungisa ukuphepha kwabantwana, ukusongelwa, ukukhwabanisa, ukuhlukunyezwa, nofana ikambiso yomthetho esemthethweni. 72 ayivezi idatha yomsebenzisi ngokuphendula iimbawo ezingakahleleki nofana ezingakavunyelwa. Nangabe kungekho isiteshi esizinikeleko sezomthetho/sokuthobela umthetho esigadangisiweko, iimbawo zingathunyelwa ku-support@ai72app.com ukukhethwa kwangaphakathi.

11Ilungelo lokushicilela, i-IP, nokuzenza omunye umuntu

Ukukhathazeka ngelungelo lokushicilela, ilogo yokuhweba, amalungelo obuntu, ukuzenza omunye umuntu, ukusetshenziswa okungagunyaziwe kwesithombe/igama, i-deepfake, noma ubunikazi obuguquliwe kungabikwa ngokusebenzisa ukwesekwa. Izicelo kufanele zifake ubuwena/imininingwane yokuxhumana yomumangali, isixhumanisi sokuqukethwe noma umongo, isisekelo samalungelo, isitatimende esenziwe ngokwethembeka, kanye nesinyathelo esiceliwe. 72 ingacela ubufakazi obengeziwe noma ikhawulele okuqukethwe.

12Imibiko yobungozi bokuphepha

Izinkinga zokuphepha kufanele zibikwe ngendlela enomthwalo wemfanelo. Ungazisebenzisi kabi izinkinga, ungafinyeleli kudatha yabasebenzisi, ungayiqoqi noma ungayikhiphi idatha, futhi ungayivezi esidlangalaleni imininingwane ngaphambi kokulungiswa. Imibiko ingafaka indawo ethintekile, izinyathelo eziphephile zokukhiqiza kabusha, kanye nomthelela. Lo mbhalo awudali i-bug bounty, imvume yokuhlola i-production, noma imvume yokwephula i-Terms.

13Izikhathi zokuphendula nokubeka phambili

72 ihlose ukubuyekeza izicelo zokwesekwa ngokushesha okungaba nokwenzeka ngokunengqondo. Ukuphepha, ukuphepha kwabantwana, ukuphepha kwe-akhawunti, ukuhlukunyezwa, ukucishwa/ubumfihlo, kanye nezicelo zomthetho zingabekwa phambili. Izikhathi zokuphendula zingahluka ngokuya ngenani lezicelo, ukuphuthuma, ulimi, ubufakazi, izidingo zokuqinisekisa, kanye nobunkimbinkimbi bomthetho. 72 ayiqinisekisi impendulo esheshayo noma i-SLA elungisiwe; ukwesekwa akusona isikhungo sezimo eziphuthumayo.

14Izilimi

72 inganikela ngezilimi eziningi ku-app, kodwa ukuhanjiswa kolimi lokwesekwa kungahluka. Amathuluzi okuhumusha angasetshenziswa kwezicelo zokwesekwa futhi angase anganembi. Incazelo yomthetho ingancika kudokhumenti eyisiyingi, inguqulo yendawo, kanye nerekhodi lokubhalisa.

15Lokho ukwesekwa okungakwazi ukukwenza

Ukwesekwa kuyisiteshi esibalulekile sosizo, kodwa akuqinisekisi imiphumela elandelayo.

• Ukuqinisekisa ukuphepha kwempilo yangempela, ubuwena, ukuhambisana, noma imiphumela yobudlelwano.
• Ukusebenza njengamaphoyisa, isevisi yezimo eziphuthumayo, inombolo yosizo yezinhlekelele, noma umeluleki wezomthetho/wezokwelapha/wezomnotho.
• Ukuqinisekisa ukubuyiselwa kwama-akhawunti noma idatha esusiwe.
• Ukuqinisekisa ukubuyiselwa kwemali kwezibhaliselo ze-App Store / Google Play noma ukukhansela izibhaliselo ze-platform egameni lakho ngaphandle uma i-platform isekela ngokusobala leso senzo.
• Ukususa izithombe-skrini, ukuqoshwa kwesikrini, noma ukuqoshwa okuvela kwenye idivayisi okwenziwe ngaphandle kwe-72.
• Ukuqinisekisa ukutholwa kwawo wonke amacebo okukhohlisa, iphrofayili yamanga, noma icala lokuhlukunyezwa.
• Ukuqinisekisa ukulethwa kwezaziso noma ukudalulwa kwazo zonke imininingwane yokuphatha.

16Izibopho zomsebenzisi lapho exhumana nokwesekwa

Nikeza imininingwane eyiqiniso, ungahlukumezi ukwesekwa, ungathumeli izisongelo noma ugaxekile, ungathumeli imibiko yamanga, ungathumeli amadokhumenti ayimfihlo angadingekile, futhi gcina i-akhawunti yakho nedivayisi kuphephile. Sebenzisa iziteshi eziphuthumayo uma kunengozi esheshayo.

17Idatha esetshenziselwa ukwesekwa

Izicelo zokwesekwa zingabandakanya izihlonzi ze-akhawunti, imininingwane yokuxhumana, imininingwane yedivayisi/app/log, izithombe-skrini noma izincazelo, umongo wombiko/block/ukuphatha, umongo we-chetshi/imedia lapho kudingeka khona, amanothi omlawuli, ama-log okuhlola, amarekhodi ezicelo zokucishwa/ubumfihlo, kanye nezimpendulo zokwesekwa. Amarekhodi okwesekwa angagcinwa ngenxa yokuphepha, ukuhambisana nemithetho, ukuxazulula izingxabano, ukuvimbela ukukhwabanisa, ukuhlolwa, kanye nezibopho zomthetho ngaphansi kwe-Privacy Policy kanye nedokhumenti ye-Account and Data Deletion.

18Lokho ukwesekwa okungasiza ngakho

Thintana nokwesekwa mayelana nokufinyelela kwe-akhawunti, ukuqinisekisa, imidiya yephrofayili, ukutholakala, iminikelo, ama-chat, ukulethwa kwemidiya, ukuhumusha, imibhalo engezansi, izaziso, izimvumo, ukuthenga namkha amalungelo angekho. Ukwesekwa nakho kwamukela izicelo zobumfihlo nokususwa, izikhalazo zokulinganisela, ukulingisa nemibuzo yezamalungelo wobunikazi, imibiko yobuthakathaka kanye nezicelo zomthetho. Ngehlukunyezwa komsebenzisi kumsebenzisi, sebenzisa futhi ukubika ngaphakathi kwe-app nokuvimba, ukuze umongo ofaneleko utholakale. Ukwesekwa akusiyo isevisi yamarhubo ephuthumako.

19Ulimi nokukhulumisana ngokucacile

Ungabhala ngolimi oluthandako. Amathuluzi wokuhumusha angasiza ekuphathweni kwezicelo; amagama angaba angaphelele, ngakho faka amadate, isici esithintekako nomongo ocacileko. Ukutholakala kolimi ku-app akuthembisi impendulo yomuntu yokwesekwa msinya ngolimi ngalunye. Nakube impendulo ayicaci, cela ukucaciselwa. Ungathumeli amaphasiwedi, amakhodi wokungena asetjenziswa kanye, imininingwana ephelele yamakhadi wokukhokha namkha imidiya engekho emthethweni.