Support

01Kwantani

Rumelani email kha support@ai72app.com kana shumisani screen ya Support.

02Ni songo ruma na luthihi

Ni songo rumela passwords, khouḓi dza SMS, nomboro dzoṱhe dza card ya u badela, maṅwalo a vhuimoni ha muvhuso, kana media ya vhushaka ya intimate i songo ṱoḓeaho.

03Nḓila dza u kwama

Aḓiresi ya support ya tshifhinga tshino ya phurofeshinari ya support, u thuthwa ha account, khumbelo dza privacy/data, appeals dza moderation, mathata a tekiniki, na khumbelo dza mulayo/IP ndi support@ai72app.com. Nḓila dza in-app support/help dzi nga shumiswa hune zwa konadzea. Kha u pfuka ha tsireledzo, zwishumiswa zwa in-app report na block zwi nga fha vhupo ha chat, profile, medhia, kana session ho khwinaho. Arali hu si na nḓila yo fhambanaho ya mapholisa, privacy, kana mulayo yo bviswaho, khumbelo hedzi dzi nga rumelwa nga support.

04Ndivhadzo ya tshidzidzivhadzi

72 thikhedzo a si tshumelo ya u fhindula nga tshomedzo. Arali no sedzana na khombo ya muvhili, u tshuwiswa, u ṱoḓiswa nga zwa vhudzekani, u ṱoḓa u ḓihuvhadza, khombo ya u ḓihuvhadza, khombo ya tsireledzo ya vhana, u shumiswa luvhi nga zwa vhudzekani, vhufhura ho ṱavhanyiswaho/khombo ya zwa masheleni, kana u tevhelwa ha vhukuma, kwamani tshumelo dza shishi dzapo, vhalanguli vha mulayo, kana muthu ane na mu fulufhela. Mivhigo, dzibuloko, na khumbelo dza thikhedzo ndi zwa ndeme, fhedzi zwi nga kha ḓi sa eḓana kha nyimele ya shishi.

05Zwine zwa tea u katelwa kha khumbelo ya support

Khumbelo i shumaho i nga katela nomboro ya luṱingo lwa account yaṋu kana user identifier hune zwa wanala hone, app version, model ya device, operating system, tshifhinga tsha tshoṱhe tsho lekanyiwaho tsha date/time, category, subject, tshanduko i re khagala, context ya profile/chat/report/media i relevhanaho, na arali thaidzo i tshi bvelela nga tshivhindi kana i tshi tou vha ya u ṱavhanya. Screenshots dzi tea u rumelwa fhedzi musi hu tshi khou tsireledzea, hu tshi tendelwa nga mulayo, na musi zwi tshi ṱoḓea. Ni songo rumela passwords, nomboro dza khadi ya banga, private keys, maṅwalo a vhupo a sa ṱoḓeani, kana maṅwalo a tshiphiri a sa ambanaho.

06Safety reports u fhirisa support ya u angaredza

Kha u pfuka ha tsireledzo ha user-to-user, zwishumiswa zwa in-app report na block zwi nga ṋea context i khwine. Mathata a tsireledzo a masheleni a nga fhindululwa nga report/block na support. Arali hu tshi vha na tshenzhemo tsha u takala, ṱhogomelani vhuvhusi ha fhethu kana emergency services u thoma.

07Tsireledzo ya vhana

72 a i tendi na luthihi CSAM, grooming, u shumisa tshinyalelo ya zwa mbilu/u ita zwa vhudzekani, coercion, trafficking, vashumisi vha sa athu swika miṅwedzani ya mulayo, kana content ya vhudzekani i kwathelaho vhana. Zwine zwa sumbedza thaidzo dza tsireledzo ya vhana zwi tea u vhigwa nga report/block na support. Kha zwiḽiṅwe zwi shushaho kana zwi khulukage, kwamanani vhuvhusi ha fhethu. 72 i nga thivhela content, ya fhedza account, ya vhulunga rekhodo, ya shumisa human/admin review, na u fhindula kha maitele a mulayo a tendelwaho musi zwi tshi tea.

08Vhuvha, pfanelo dza data, na support ya u phumula account

Hu tshi tevhedzwa mulayo une wa shuma, vashumisi vha nga humbela u swikelela, u khwinisa, u phumula, u thivhela, u pikisa, u isa huṅwe, u bvisa thendelo, kana thuso ya vhuvha nga support kana nga zwishumiswa zwa in-app. 72 i nga ṱoḓa u khwaṱhisedza uri account ndi ya nnyi. U uninstall-a app, u tima notifications, u blocka muthu, kana u phumula chat u itela inwi a zwi ambi u phumula account. Shumisani in-app account deletion flow kana support@ai72app.com u itela khumbelo dza u phumula. Mitevhe iṅwe i nga vhulungwa u itela tsireledzo, mulayo, moderation, u thivhela u shumisa zwo khakheaho, audit, dispute, kana zwithu zwa compliance.

09Moderation appeals

Arali ni tshi vhona uri tshanduko ya moderation, content, media, feature, kana account yo vha i si yone, ni nga humbela u sedzuluswa nga support kana nzira i wanalaho ya in-app appeal. Appeal a i kombetshedzi uri account, feature, kana content zwi vhuedzedzwe. Thalutshedzo dzi nga vha dza tshomabvuku u itela tsireledzo ya muvhigi, tsireledzo ya vhana, vhuvha, anti-abuse, u thivhela vhufhura, tsireledzo, kana zwikonani zwa mulayo. Appeals dza u tambudza, spam ya support, u sokela, kana u vhiga ha mazwifhi ho itwaho nga u vala mbilu zwi nga isa kha enforcement.

10Khonani dza mulayo na khumbelo dza mulayo

72 i nga fhindula khumbelo dza mulayo dzi pfalaho zwi tshi ya nga mulayo une wa khou shuma. Hune zwa ṱoḓea kana zwo tendelwa, 72 i nga vhulunga kana u bvisela khagala rekhodo u itela u tsireledza vhashumisi, u tandulula tsireledzo ya vhana, tshutshedzo, vhufhura, u tambudzwa, kana maitele a mulayo a shumaho. 72 a i bviseli khagala data ya mushumisi musi i tshi fhindula khumbelo dzi si dza fomala kana dzi songo tendelwaho. Arali hu si na tshiṱirathedzhi tsho ḓikumedzelaho tsha mulayo/tsha u tevhedza mulayo tsho ganḓiswaho, khumbelo dzi nga rumelwa nga kha support@ai72app.com u itela u khethekanya nga ngomu.

11Copyright, IP, na u swela

Vhuvha ha copyright, trademark, personality-rights, u swela, u shumisa tshifanyiso/ḽina hu si na thendelo, deepfake, kana zwine zwa kwama identithi yo shandukiswaho zwi nga vhigwa nga support. Khumbelo dzi tea u katela muvhigi, contact, link ya content kana context, basis ya pfanelo, tshitatamennde tsha good-faith, na action i humbelelwaho. 72 i nga humbela vhuṱanzi ho engedzeaho kana ya thivhela content.

12Zwivhulwa zwa u tsireledza software

Mathata a tsireledzo a tea u vhigwa nga nḓila yo ṱuṱuwedzwaho. Ni songo shumisa mathata, u swikelela data ya mushumisi, u scrape kana u exfiltrate data, kana u bvisela phandle zwiṱuku zwi sa athu lugiswa. Reports dzi nga katela fhethu ho kwameaho, magumo a u reproduca a no tsireledzea, na tshilavhelelwa. Gwati ili a i iti bug bounty, thendelo ya u linga production, kana thendelo ya u pfuka Mivhuso.

13Nnḓu dza phindulo na u ṋea vhuimo

72 i lingedza u sedzulusa khumbelo dza support nga hu no konadzea hu tshi pfala. Tsireledzo, tsireledzo ya vhana, tsireledzo ya account, abuse, deletion/privacy, na khumbelo dza mulayo zwi nga vhewa nṱha. Tshifhinga tsha phindulo tshi nga fhambana u ya nga vhungi, u ṱavhanya, luambo, vhuṱanzi, ṱhoḓea dza u khwaṱhisedza, na kuḓivhalele kwa mulayo. 72 a i fhani phindulo ya tshifhinga tshithihi kana SLA yo khwaṱhaho; support a si tshumelo ya emergency.

14Nyambo

72 i nga ṋea nyambo nnzhi dza app, fhedzi kufhata ha nyambo dza support zwi nga fhambana. Zwishumiswa zwa u toloka zwi nga shumiswa kha khumbelo dza support nahone zwi nga vha na vhukhakhi. Zwine zwa amba mulayo zwi nga itea zwi tshi tevhedza document ya canonical, locale version, na registry record.

15Zwine support i si kone u ita

Support ndi tshikana tsha thuso tsha ndeme, fhedzi a i khwaṱhisi zwi tevhelaho.

• U khwaṱhisa tsireledzo ya vhukuma, identithi, u tshimbidzana, kana zwibveledzwa zwa vhushaka.
• U shuma sa mapholisa, tshumelo ya emergency, hotline ya crisis, kana muṱauli wa mulayo/zwabudeli/zwa masheleni.
• U khwaṱhisa u vhuisa account dzo phumulwaho kana data yo phumulwaho.
• U khwaṱhisa refund dza App Store / Google Play subscriptions kana u cancel subscriptions dza platform nga nṱhani haṋu arali platform yo tendela tshanduko itsho nga khagala fhedzi.
• U bvisa screenshots, screen recordings, kana recordings dza device iṅwe dzo itwaho hu si nga 72.
• U khwaṱhisa u ṱalula scammers vhoṱhe, fake profile, kana thaidzo dza abuse.
• U khwaṱhisa u swika ha notifications kana u bvisela phandle tshoṱhe tshidodombedzwa tsha moderation.

16Vhuḓifhinduleli ha mushumisi musi a tshi kwama support

Ṋeani mafhungo a ngoho, ni songo tambudza support, ni songo rumela u sokela kana spam, ni songo vika mazwifhi, ni songo rumela maṅwalo a sa ṱoḓeani a vhupo, nahone ni vhulunge account na device yaṋu hu tsireledzea. Shumisani zwishumiswa zwa emergency kha tshenzhemo tsha khombo i ṱavhanyelwaho.

17Data i shumiswaho kha support

Khumbelo dza support dzi nga katela maidentifaya a account, mafhungo a contact, mafhungo a device/app/log, screenshots kana description, context ya report/block/moderation, context ya chat/media hune zwa ṱoḓea, manotsi a admin, audit logs, rekhodo dza khumbelo dza deletion/privacy, na phindulo dza support. Rekhodo dza support dzi nga vhulungwa u itela tsireledzo, compliance, u tandulula dziphisano, u thivhela vhufhura, audit, na vhuḓifhinduleli ha mulayo hu tshi tevhedzwa Privacy Policy na Account and Data Deletion document.

18Zwe support ya nga thusa zwone

Ivhani na vhukwamani na support nga ha u swikelela akhaundi, verification, media ya phrofaili, u ṱoḓa, offers, chats, media delivery, translation, subtitles, notifications, permissions, purchases kana zwithu zwi siho zwi no fanela u vha hone. Support i dovha ya ṱanganedza mbidzo dza phirivhesi na u phumula, appeals dza moderation, u dzhia vhupo ha muṅwe muthu na zwidodombedzwa zwa ndivho ya thekhiniki, mivhigo ya vulnerability na khumbelo dza mulayo. Kha u shumiswa luvhi vhukati ha vhashumisi, shumisani na u vhiga na u thivhela kha app uri ngona yo teaho i kone u wanala. Support a si tshumelo ya phisa ya tshifhinga tsha khombo.

19Luambo na vhudavhidzani ho khethaho

Ni nga tou ṅwala nga luambo lune na lu takalela. Zwishumiswa zwa thalutshedzo zwi nga thusa kha u fara khumbelo; amba zwi nga si vhe zwo fhelela, ngauralo katelani maḓuvha, feature ine ya kwamea na ngona yo bveledzwaho. U wanala ha luambo kha app a zwi fulufhedzi phindulo ya muthu wa vhukwamani nga u ṱavhanya kha luambo luṅwe na luṅwe. Arali phindulo yo vhengwa, humbelani u khakhululwa. Ni songo rumela passwords, one-time login codes, mafhungo o fhelelaho a khadi ya u badela kana media i siho mulayoni.