Kusekelwa

01Kutfola kutsintana

Tfumela i-imeyili ku support@ai72app.com nobe usebentise sikrini seSupport.

02Ungaze utfumele

Ungatfumeleti emagama ekungena, emakhodi e-SMS, tinombolo letigcwele temakhadi ekukhokha, emaphepha ebufakazi ebubono bukahulumeni, nobe imidiya yetekusondzela lengadzingeki.

03Tigaba tekuxhumana

I-adresi yamanje yesitjhaba yekusekelwa ngekusekelwa jikelele, kusulwa kwe-akhawunti, ticelo tebumfihlo/datha, tikhalo tekulawula, tinkinga tekuchwepheshe, kanye neticelo temtsetfo/IP yi-support@ai72app.com. Tindlela tekusekelwa/kusitwa ngaphakathi ku-app tingasetjentiswa lapho titfolakala. Ngetiphambeko tekuphepha, in-app report kanye netisebenti tekublock kunganiketa umongo lomuhle kakhulu we-chat, profile, media, noma session. Uma lingekho likhambi lehlukile lemphatsive, bumfihlo, noma umtsetfo lelishicilelwe, leticelo tingatfutfwa nge-support.

04Icaciso yekuphutfumako

72 kusekelwa akusiyo insizakalo yekuphendvula ngesikhatsi lesiphutfumako. Nangabe ubhekene nengoti emtimbeni, kusongelwa, kutsatfwa ngekwelicasi, kulandzelwa, ingoti yekutilimata, ingoti yekuphepha kwebantfwana, kuhlukunyetwa ngekwelicasi, kukhwabanisa lokuphutfumako/ingoti yetimali, nobe kulandzelwa kwemhlaba mbamba, tsintsana netinsita letiphutfumako tendzawo, labacinisekisa kulandzelwa kwemtsetfo, nobe umuntfu lometsembako. Imibiko, emabhulokhi, kanye neticelo tekusekelwa kubalulekile, kepha kungenteka kungakeneli esimeni lesiphutfumako.

05Lokufanele kufakwe esicelweni sekusekelwa

Sicelo lesisita singafaka inombolo yefoni ye-akhawunti yakho noma sihlatiyo semsebenti lapho kukhona khona, version ye-app, imodeli yedivayisi, operating system, lusuku/sikhatsi lesicishe sibe ngiso, sigaba, sihloko, inchazelo lecacile, i-profile/chat/report/media lefanele, kanye nekutsi lenkinga ihlobene nekuphepha yini noma iphutfuma yini. Screenshots kufanele titfunyelwe kuphela nawuphephile, semtsetfweni, futsi kuyimfuneko. Ungatfumeleli timfihlo, tinombolo temakhadi asebhange, private keys, imibhalo yebuwena lengadzingeki, noma imibhalo letfwele bucopho lobungahlangene.

06Imibiko yekuphepha uma iqhathaniswa nekusekelwa lokujwayelekile

Ngobe kukhona kwephulwa kwekuphepha lokusuka kumsebenzisi kuya kumsebenzisi, tools tekubika nekumvimba etinhlelweni taka-app tinganiketa umongo lomuhle kakhulu. Tinkinga letinkhulu tekuphepha tingaphatfwa ngalokubili kubika/kuvimba kanye nekusekelwa. Esimeni sesiphutfumeto, tintsatswako tekusita noma tisotsha temaphoyisa letisedvute tatsa kuqala.

07Kuphepha kwebantfwana

72 ayiwemukeli nakancane i-CSAM, grooming, kuhlukumetwa kwelucansi, kuphocelela, kuthengiswa, basebentisi labangaphansi kweminyaka, noma lokucuketfwe ngelucansi lokutsintsa bantfwana labancane. Tinkinga letisolwa tekuphepha kwebantfwana kufanele tibikwe nge-report/block kanye nekusekelwa. Ngetikhatsi tetiphutfumeto noma letibucayi, tsintsana nemagunyabantu asekhaya. 72 ingakhawulisa lokucuketfwe, imise akhawunti, igcine amarekhodi, isebentise kubuyeketa kwekuntfu/nge-admin, futsi iphendvule etinhlelweni temtsetfo letisebenta kahle lapho kufanele khona.

08Ubumfihlo, emalungelo edatha, kanye nekusekelwa kwekusulwa kwe-akhawunti

Ngaphansi kwemtsetfo lokusebentako, basebentisi bangacela kufinyelela, kulungisa, kususa, kukhawulela, kuphikisa, kuphatfwa, kuhoxiswa kwemvumo, noma lusito lwebumfihlo ngekusekelwa noma ngetindlela taka-app. 72 ingadzingeka icinisekise lobunikati be-akhawunti. Kukhipha app, kucima tetaziso, kuvimba lomunye, noma kususa ingcoco ngawe akusiko kusulwa kwe-akhawunti. Sebentisa indlela yangaphakathi ye-app yekusula i-akhawunti noma support@ai72app.com ngekucela kusulwa. Tinye amarekhodi angagcinwa ngekuphepha, mtsetfo, kuphathwa, kuvimba kuhlukumetwa, audit, kuphikisana, noma kuhlonipha ngemibandzela yekulandzela mtsetfo.

09Kukhalaza ekuphathweni

Nangabe ucabanga kutsi sincumo sekuphathwa, lokucuketfwe, imidiya, feature, noma i-akhawunti sasingemanga, ungacela kubuyeketa ngekusekelwa noma ngendlela yedzinga lekukhalaza lekhona ngaphakathi kwe-app. Kukhalaza akugcini ngekubuyiselwa kwe-akhawunti, feature, noma lokucuketfwe. Tincazelo tingaba nemkhawulo ngekuphepha kwemibiki, kuphepha kwebantfwana, ubumfihlo, kuvimba kuhlukumetwa, kuvimba umkhonyovu, kuphepha, noma tizatfu temtsetfo. Kukhalaza lokuhlukumezako, support spam, tisetjenziswa tetinsongo, noma imibiko yemanga lenhloso kwayo kungaholela ekusetjentisweni kwetinyatselo.

10Emagunya ekucinisekisa kusebenta kwemtsetfo neticelo temtsetfo

72 angaphendvula ticelo letisemtsetfweni letisemtsetfweni ngekuya kwemtsetfo losebentako. Lapho kudzingeka khona noma kuvunyelwe, 72 angagcina noma avete emarekhodi kute avikele basebentisi, alungise kuphepha kwebantfwana, kusongela, kukhwabanisa, kuhlukunyetwa, noma inchubo lesemtsetfweni lesemtsetfweni. 72 akayivezi idatha yemsebentisi ngekuphendvula ticelo letingakahleleki noma letingakagunyatwa. Uma ngabe kute umsakato lotinikele wetemtsetfo/wekucinisekisa kulandzelwa kwemtsetfo loshicilelwe, ticelo tingahanjiswa nge-support@ai72app.com kute kuhlolwe ngekhatsi.

11Copyright, IP, kanye nekutenta lomunye

I-copyright, trademark, emalungelo ebuntfu, kutenta lomunye, kusebentisa sithombe/libito ngaphandle kwemvumo, deepfake, noma kukhatsateka ngelwati lobuguquliwe kungabikwa ngekusekelwa. Ticelo kufanele tifake buwena/netintfo tekuxhumana temocekeli, link noma umongo welokucuketfwe, sisekelo semalungelo, sitatimende sekukholwa kahle, kanye nesinyatselo lesiceliwe. 72 ingacela bufakazi lobunye noma ikhawulele lokucuketfwe.

12Imibiko yemaphutsa ekuphepha

Tinkinga tekuphepha kufanele tibikwe ngendlela lefanele. Ungasebentisi kabi tinkinga, ungafinyeleli kudatha yebasebentisi, ungayidonsi noma uyikhiphe idatha, noma wembule imininingwane emphakatsini ngaphambi kwekulungiswa. Imibiko ingafaka sincumo lesithintetsekako, tinyatselo letiphephile tekuphindza, kanye nemphumela. Lencwadzi ayidali bug bounty, imvumo yekuhlola production, noma imvumo yekwephula Terms.

13Sikhatsi sekuphendvula kanye nekubekwa phambili

72 ihlose kubuyeketa ticelo tekusekelwa ngalokusemandleni. Kuphepha, kuphepha kwebantfwana, ukuphepha kwe-akhawunti, kuhlukunyetwa, kusulwa/bumfihlo, kanye neticelo temtsetfo tingabekwa phambili. Tikhatsi tekuphendvula tingahluka kuye ngemlinganiselo, kuphutfuma, lulwimi, bufakazi, tindlela tekucinisekisa, kanye nekuhlangabetana nelitfuba lemibandzela yemtsetfo. 72 ayicinisekisi kuphendvula masinyane noma SLA lefixed; kusekelwa akusiyo insita yesiphutfumeto.

14Tilwimi

72 inganiketa tilwimi letinengi tem-app, kodvwa kufakwa kwelulwimi ekusekelweni kungahluka. Tuluzi tekuhumusha tingasetjentiswa eticelweni tekusekelwa futsi tingaba nemaphutsa. Inchazelo yemtsetfo ingancika kudokhumenti le-canonical, version ye-locale, kanye nerekhodi le-registry.

15Lokusekelwa kungakwati kungakwenti

Kusekelwa kulichannel lelibalulekile, kodvwa akucinisekisi lemiphumela lelandzelako.

• Kucinisekisa kuphepha emhlabeni wangephandle, buwena, kuhambisana, noma imiphumela yebudlelwane.
• Kusebenta njengepolisa, insita yesiphutfumeto, hotline yesimo lesiphutfumetwako, noma umeluleki wemtsetfo/wezempilo/wezimali.
• Kucinisekisa kubuyiselwa kwemahashati noma idatha lecishe yasulwa.
• Kucinisekisa kubuyiselwa kwemali kwe-App Store / Google Play subscriptions noma kukhansela subscriptions tase-platform ngalenhloso yakho ngaphandle uma platform isekela leso senzo ngokucacile.
• Kususa screenshots, screen recordings, noma lirekhodi letinye lidivayisi letentiwe ngaphandle kwa-72.
• Kucinisekisa kubonwa kwawo onkhe emakhoni, tiphrofayili letingemaciniso, noma tigameko tekuhlukunyetwa.
• Kucinisekisa kulethwa kwetaziso noma kwembulwa kwawo onkhe emaningwane ekuphathwa.

16Imisebenti yebasebentisi nabaxhumana nekusekelwa

Nikeza lwati lwangempela, ungahlukunyeti kusekelwa, ungatfumeleli tinsongo noma spam, ungatfumeleli imibiko yemanga, ungatfumeleli imibhalo yebucopho lengadzingeki, futsi gcina i-akhawunti yakho nedivayisi kuphephile. Sebentisa titeshi tesiphutfumeto nasetikhatsini tetinsongo letiphutfumetwako.

17Idatha lesetjentiselwa kusekelwa

Ticelo tekusekelwa tingafaka tibonakaliso te-akhawunti, lwati lwekuchumana, lwati lwedivayisi/app/log, screenshots noma tinchazelo, umongo we-report/block/moderation, umongo we-chat/media lapho kudzingeka, emanotsi e-admin, audit logs, amarekhodi eticelo tekusula/bumfihlo, kanye netimphendvulo tekusekelwa. Emarekhodi ekusekelwa angagcinwa ngekuphepha, kuhambisana nemtsetfo, kuxazulula kuphikisana, kuvimba umkhonyovu, audit, kanye netibopho temtsetfo ngaphansi kwe-Privacy Policy kanye nedokhumenti ye-Account and Data Deletion.

18Lokusekela kungasita ngako

Tsintsa kwekusekela mayelana nekufinyelela kwe-akhawunti, kuqinisekisa, midvwebo yephrofayili, kutfola, iminikelo, ema-chat, kulethwa kwimidvwebo, kuhunyushwa, tititobho, timemetelo, timvume, kutsenga noma tikhalo letilahlekile. Kusekela kuphindze kwemukele ticelo tebumfihlo nekusulwa, tidzingo temibiko, tindzaba tekutjentisa ngumunye, netimvume temfihlakati kanye neticelo temtsetfo. Ekusetjentisweni kabi phakathi kwabasebenti, sebenzisa nendleleni yekubika nge-app kanye nekuvimba, kuze umongo lofanele ube khona. Kusekela akusiyo insita yephuthumayo.

19Lulwimi nekukhulumisana lokucacile

Ungabhala ngelulwimi lolulutandako. Tisetjentiswa tekuhumusha tingasita ekuphatseni ticelo; kumiswa kungase kungabi kusheleleka kahle, ngako faka emalanga, lesici lesithintekako kanye nomongo locacile. Kufinyeleleka kwelulwimi ku-app akusho impendvulo yesekelo lemuntfu ngekushesha ngalo lonkhe lulwimi. Nangabe impendvulo ingacaci, cela kuchazwa. Ungathumeli ema-password, ema-code ekungena ngesikhatsi sinye, lonkhe lwati lwekhadi lekukhokha noma imidiya lengemthetho.