Reports are reviewed for user safety and service integrity. Blocking immediately restricts the relevant interaction, but it is not a finding of guilt.
01What can be reviewed
Profiles, offers, messages, media, account signals, device/security events, and context supplied with a report may be reviewed.
02Evidence and retention
Only the evidence needed for review should be copied to restricted moderation storage. The normal retention period is disclosed in the Privacy Notice; a legal hold may extend it.
03Actions and review
72 may warn, hide, limit, suspend, terminate, preserve evidence, or refer a matter where required. Contact support to contest an action where review is available.
04Moderation pipeline
A moderation workflow may begin with a report, block, safety signal, support ticket, admin flag, or legal request. It may then involve safety queue intake, triage, AI-assisted support where used, human/admin review where appropriate, decision, user notice where appropriate, appeal/support review, and evidence retention.
- Not every report goes through every step.
- Child safety, exploitation, violence, legal requests, or severe abuse may be escalated faster.
- No-action is also a possible moderation outcome.
05AI-assisted moderation
AI or automated systems may assist with prioritization, image/media safety review, profile media moderation, translation/transcription support, abuse-pattern signals, or report-review context where used. AI is assistive; final outcomes are not always made by AI.
- AI may miss harmful content or flag safe content incorrectly.
- AI may misunderstand context, language, humor, culture, consent, or intent.
- 72 does not claim that all chats are automatically moderated by AI; reports and selected media/safety workflows may be reviewed with automated tools and human review.
06Human/admin review
Human or admin review may be used for minors, CSAM, grooming, sexual exploitation, scams, violence, threats, sextortion, stalking, harassment, fake profiles, impersonation, verification fraud, media review, appeals, and legal requests.
- Human review may be limited by available evidence, privacy, security, anti-abuse, and applicable law.
- Unnecessary or casual access by unauthorized people is not intended.
07Repeat offender policy
72 may consider repeated reports, repeated blocks, prior warnings, prior restrictions, ban-evasion attempts, linked-account signals, severity, pattern, and context.
- Actions may include notice/warning, content removal, media disablement, visibility restriction, feature restriction, temporary suspension, permanent ban, re-verification requirement, or future account prevention.
- Severe child-safety, CSAM, exploitation, credible threats, trafficking, non-consensual intimate media, sextortion, fraud, or legal orders may lead to stronger action without earlier steps.
08False reports
Reports must be made in good faith. Intentionally false reports, revenge reports, spam reports, coordinated reporting, attempts to silence another user, false child-safety accusations, forged evidence, or moderation-system manipulation may lead to enforcement.
09Child safety
72 is only for users aged 18 or older. CSAM, grooming, minor sexualization, live exploitation, trafficking, seeking romantic/sexual contact with minors, or behavior creating child-safety risk is zero tolerance.
- For suspected minors, CSAM, grooming, trafficking, or child-safety risk, 72 may preserve evidence, restrict features, suspend/terminate accounts, and share with competent authorities/reporting bodies where legally required or appropriate.
- Users should report suspected minors or child-safety risks.
10Violence, extortion, sexual abuse, hate, and illegal activity
Threats, extortion, blackmail, revenge-porn threats, sextortion, stalking, harassment, hate, extremist activity, terrorism, illegal goods/services, trafficking, sexual exploitation, non-consensual intimate media, doxxing, privacy invasion, malware, phishing, fraud, and similar behavior may lead to enforcement. In urgent physical danger, contact local emergency services or law enforcement; 72 is not an emergency service.
11Off-platform conduct
Serious off-platform harassment, blackmail, threats, fraud, stalking, non-consensual media sharing, child-safety risk, or violence may lead to moderation if it affects 72 users, platform safety, account integrity, or legal obligations.
12Appeals
If you believe a moderation, content, media, feature, or account decision was wrong, you may appeal through support or any available in-app appeal path. Appeals may involve human/admin review.
- An appeal does not mean that content will be restored, a feature will be unlocked, or an account will be reopened.
- 72 may limit details for safety, privacy, anti-abuse, or legal reasons.
13Transparency and limited explanations
72 may provide notices or explanations where appropriate, but some decisions cannot be fully explained because of reporter safety, child safety, privacy, anti-abuse, fraud prevention, security, legal obligations, or law-enforcement sensitivity.
14Law enforcement and legal requests
72 may preserve, disclose, or provide relevant records when required or permitted by applicable law, valid legal process, emergency disclosure rules, child-safety obligations, or rights/safety protection. 72 does not provide data merely because someone asks; requests may be reviewed for validity, authority, scope, and legal basis.
15What 72 does not guarantee
72 does not guarantee it will detect every scam, fake profile, underage user, abusive user, harmful message, unsafe media, harassment pattern, or legal violation. Not every report is accurate, not every moderation decision is perfect, not every appeal succeeds, and not every harmful user is removed immediately.
16Relevant evidence and restricted access
A report, support request or safety incident may require the relevant account identifiers, profile or message content, media, timestamps, verification result, prior decisions and security logs to be reviewed. Access is limited to authorised systems and personnel with a support, safety, security or legal need. We do not promise that every chat is continuously read or moderated by AI. Evidence retention follows the Privacy and Account Deletion policies and applicable legal requirements. Deleting a chat or account does not necessarily remove evidence already needed for an active report or legal matter.